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2 Hours Delivery | Free Shipping On AED 200+

Shipping And Delivery Policy

At Myle Dubai, we aim to provide fast, secure, and reliable delivery services for customers across the United Arab Emirates.

This Shipping and Delivery Policy explains how orders placed through mylidubai.ae are processed and delivered.

Delivery Coverage

Myle Dubai provides delivery services across the UAE, subject to availability in your location.

Our delivery coverage may include:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain
  • Al Ain
  • Other serviceable areas within the UAE

Delivery availability may vary depending on the customer’s exact location and operational conditions.

Order Processing

Orders are processed after successful order confirmation.

Order processing may include:

  • Payment verification, where applicable
  • Customer contact verification
  • Delivery address confirmation
  • Age verification, where required

Orders are prepared for dispatch as soon as reasonably possible.

Delivery Time

Delivery times may vary depending on:

  • Customer’s delivery location
  • Order confirmation time
  • Traffic conditions
  • Weather conditions
  • Public holidays
  • Courier availability
  • Operational workload

Any delivery time displayed on the website or communicated by our team should be considered an estimated delivery time.

While we aim to meet the estimated delivery time, delays may occasionally occur due to circumstances outside our reasonable control.

Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

Please ensure that your delivery details include:

  • Full name
  • Building or villa number
  • Apartment number, where applicable
  • Street name
  • Area
  • Emirate
  • Contact number
  • Landmark, where useful

Myle Dubai cannot be held responsible for delivery delays resulting from incorrect, incomplete, or outdated information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible before the order is dispatched.

Address changes may not be possible once the order has been assigned to a delivery representative.

Delivery Charges

Applicable delivery charges, if any, will be displayed during checkout before the customer confirms the order.

Free delivery promotions may be subject to minimum order values, specific locations, promotional periods, or other conditions stated on the website.

Receiving Your Order

Customers should ensure that an eligible adult is available to receive the order.

For age-restricted vaping and nicotine products, our delivery representative may request valid identification before completing delivery.

Accepted identification may include an Emirates ID, passport, or another legally accepted form of identification.

If the required age verification cannot be completed, delivery may be refused.

Failed Delivery Attempts

A delivery may not be completed if:

  • The customer is unavailable
  • The customer’s phone number is unreachable
  • The delivery address is incorrect
  • The customer refuses required age verification
  • The location is inaccessible to the delivery representative

Where possible, Myle Dubai may contact the customer to arrange another delivery attempt.

Any additional delivery arrangement will be subject to availability and applicable delivery conditions.

Delivery Delays

Although we make reasonable efforts to deliver orders on time, delays may occur due to circumstances beyond our reasonable control, including:

  • Heavy traffic
  • Severe weather
  • Public holidays
  • Courier delays
  • Government restrictions
  • Road restrictions
  • Unexpected operational issues

In such circumstances, Myle Dubai will make reasonable efforts to complete delivery as soon as possible.

Damaged Packages

Customers are encouraged to inspect the package when it is delivered.

If the package appears visibly damaged, please contact Myle Dubai as soon as possible and provide photographs or other relevant evidence.

Age-Restricted Products

Vaping and nicotine products are intended only for customers who meet the applicable legal age requirements in the UAE.

Myle Dubai reserves the right to request age verification before completing delivery.

Contact Us

For delivery-related questions, order updates, or assistance, please contact:

Business Name: Myle Dubai
Address: Business Bay, Dubai, UAE
WhatsApp: +971 58 617 7748
Email: order@mylidubai.ae