At Myle Dubai, customer satisfaction is important to us. We carefully inspect and pack orders before dispatch to help ensure that customers receive their products in good condition.

This Refund Policy explains the circumstances under which refunds, replacements, or order cancellations may be considered.

Refund Eligibility

Refunds or replacements may be considered in the following circumstances:

Incorrect product delivered
Wrong item received
Product damaged during delivery
Manufacturing defect identified upon first use
Missing item from the order

Customers should contact Myle Dubai as soon as possible after receiving the order so that our team can review the issue.

Non-Returnable Products

Due to hygiene, safety, and product integrity considerations, certain vaping products cannot be returned once opened or used.

These may include:

Opened vape pods
Opened disposable vape devices
Opened e-liquid products
Used vaping devices
Products with broken manufacturer seals after delivery

Unopened products may be considered for return subject to inspection and approval by Myle Dubai.

Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

We may request the following information:

Order number
Clear photographs of the product
Photographs of the packaging
A short video demonstrating the issue, where applicable

Our team will review the claim and determine whether the product qualifies for replacement or refund.

Incorrect Orders

If you receive an incorrect product, please contact us before opening or using the product.

Once the issue has been verified, Myle Dubai may provide an appropriate resolution, which may include:

Replacement with the correct product
Collection of the incorrect product, where required
Refund where replacement is not possible

Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been handed over to the delivery partner, cancellation may no longer be possible.

If you need to cancel an order, please contact us immediately through WhatsApp or email.

Refund Processing

If a refund is approved, it will generally be processed using the original payment method where possible.

The time required for the refund to appear in your account may depend on:

Payment method
Bank processing time
Payment gateway
Financial institution
Internal verification requirements

Delivery or shipping charges may not be refundable unless the return or refund is due to an error by Myle Dubai or a verified product issue.

Refund Review

For security and compliance purposes, Myle Dubai reserves the right to verify customer and order information before approving a refund or replacement.

A refund or replacement request may not be approved where:

The product has been intentionally damaged
The product has been opened or extensively used
Required evidence has not been provided
The issue is not related to the product supplied by Myle Dubai
The claim does not meet the requirements of this policy

Consumer Rights

Nothing in this Refund Policy is intended to limit any mandatory rights available to consumers under applicable UAE laws.

Where applicable UAE law provides consumer rights relating to defective or incorrect products, those rights will continue to apply.

Contact Us

For refund, return, or replacement assistance, please contact:

Business Name: Myle Dubai
Address: Business Bay, Dubai, UAE
WhatsApp: +971 58 617 7748
Email: order@mylidubai.ae