At Myle Dubai, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Myle Dubai collects, uses, stores, and protects information when you visit or make a purchase through mylidubai.ae.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you use our website or place an order, we may collect information that you provide to us, including:

Full name
Mobile number
WhatsApp number
Email address
Delivery address
Billing information
Order information
Payment-related information
Customer support communications

We may also automatically collect certain technical information when you browse our website, such as:

IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technologies

How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

Processing and confirming orders
Processing payments
Delivering products
Contacting customers regarding orders
Providing customer support
Verifying customer information
Performing age verification where required
Preventing fraudulent or unauthorized transactions
Improving website functionality
Improving customer experience
Maintaining business records
Complying with applicable laws and regulations

Age Verification Information

Because vaping and nicotine products are age restricted, Myle Dubai may request identification information when necessary to verify that a customer meets the applicable legal age requirement.

Any identification information provided for age verification will be handled for legitimate verification, compliance, and security purposes.

Cookies

Myle Dubai may use cookies and similar technologies on mylidubai.ae.

Cookies may help us:

Keep products in your shopping cart
Maintain website functionality
Remember customer preferences
Improve website performance
Understand how visitors use our website
Improve customer experience
Support analytics and website optimization

You may disable cookies through your browser settings.

However, disabling certain cookies may affect some website functionality, including shopping cart and checkout features.

How We Share Information

Myle Dubai does not sell customer personal information.

We may share limited customer information with trusted service providers where necessary to operate our business.

These may include:

Delivery partners
Payment service providers
Website hosting providers
Technical service providers
Analytics providers
Customer support providers
Government or regulatory authorities where legally required

Only information reasonably necessary for the relevant service or legal requirement will be shared.

Payment Information

Where payments are processed through third-party payment providers, payment information may be processed directly by the relevant payment gateway or financial service provider.

Myle Dubai does not intend to store complete payment card details unless specifically required and lawfully permitted for business operations.

Customers should also review the privacy and security policies of the payment provider used for their transaction.

Data Security

Myle Dubai takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary for purposes including:

Completing transactions
Providing customer support
Maintaining business records
Accounting and financial requirements
Meeting legal and regulatory obligations
Resolving complaints or disputes
Preventing fraud or misuse

When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable legal requirements.

Marketing Communications

If you voluntarily subscribe to promotional communications from Myle Dubai, we may contact you regarding:

New products
Offers
Promotions
Discounts
Website updates

You may request to stop receiving marketing communications at any time by contacting us or using an unsubscribe option where available.

Transactional communications, such as order confirmations, delivery updates, payment notifications, and customer service messages, may still be sent when necessary to complete or manage your order.

Third-Party Websites

Our website may contain links to third-party websites or services.

Myle Dubai is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing your personal information.

Your Privacy Rights

Subject to applicable UAE laws and regulations, you may contact us regarding your personal information and request assistance with matters such as:

Accessing personal information held about you
Correcting inaccurate information
Updating your contact information
Requesting information regarding the use of your personal data
Withdrawing marketing consent where applicable
Raising a privacy-related concern

Requests will be reviewed and handled in accordance with applicable laws and legitimate business requirements.

Children’s Privacy

Myle Dubai does not knowingly collect personal information from individuals who are below the applicable legal age for purchasing vaping or nicotine products.

Our products and services are intended for legally eligible adults only.

If we become aware that information has been submitted by an underage individual in connection with an attempted purchase, we may take appropriate steps to cancel the transaction and handle the information in accordance with applicable requirements.

Changes to This Privacy Policy

Myle Dubai may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable laws and regulations.

The updated version will be published on this page with a revised Last Updated date.

We recommend checking this page periodically for any changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

Business Name: Myle Dubai
Address: Business Bay, Dubai, UAE
WhatsApp: +971 58 617 7748
Email: order@mylidubai.ae