Refund & Warranty Policy

Last Updated: December 2025

At Myle Dubai, customer satisfaction is important to us. However, due to the nature of our products, we follow a strict and transparent refund and return policy. Please read the terms carefully before placing an order on https://mylidubai.ae/.

Eligibility for Refund

• Refund requests are only valid if raised within 6 hours of successful order delivery

• Requests made after 6 hours from delivery time will not be accepted

• Customers must contact our support team within the eligible time window

Return Conditions

• Returned products must be unused, unopened, and in original sealed packaging

• Opened boxes, damaged packaging, or used products are strictly non-returnable

• For hygiene and safety reasons, we do not accept returns once the product seal is broken

Non-Returnable Items

Returns will not be accepted in the following cases:

• The order box or product seal has been opened

• The product has been used or tampered with

• The refund request is raised after the 6-hour window

• The product has been damaged due to customer handling

Return Shipping Charges

• All return shipping costs must be borne by the customer

• Original delivery charges are non-refundable

• Additional courier or handling charges may apply during the return process

Refund Process

• Once the returned product is received and inspected, the refund will be reviewed

• Approved refunds will be processed to the original payment method

• Refund processing time may take 7–10 business days, depending on the payment provider

Order Cancellation

• Orders can only be cancelled before dispatch

• Once the order has been shipped or delivered, cancellation requests will not be accepted

Right to Refuse Refund

Myle Dubai reserves the right to:

• Reject refund or return requests that do not meet the above conditions

• Refuse refunds for products that show signs of misuse or policy violation

Contact for Refund Requests

To initiate a refund or return request, please contact us immediately:

📞 +971586177748
📧 order@mylidubai.ae